ABOUT US

Who we are
Safari Fellows is an independent, owner managed safari operating firm based in Nairobi, Kenya. We specifically focus on Kenya and Tanzania safaris. The company is managed and run by competent and experienced safari experts who have amassed years of experience working in the East Africa Safari industry. All our safari packages are custom designed according to the wishes and preferences of our guest. The safaris are offered either on private basis or on group basis. We are committed to ensuring that we do anything possible to ensure that our guests have the best safari experience.

Our vision
To offer cost effective safari packages with emphasis on quality and dedicated customer attention.

It is an approach that often results in more pronounced and developed image as well as reputation for every customer that deals with us.

We take pride in delivering client centric safari services that are relevant, engaging, and fully satisfying. Most importantly the safari packages are designed according to the client wishes. This is one of the main factors that differentiate Safari Fellows with other safari services providers.

Safari Fellows is renowned for its excellent, reliable and affordable safari services. Any safari package that we design for you is custom designed by competent safari experts who have actually been to all the destinations. In addition, we offer a dedicated customer support for each client for prompt service and good relationship management.

With our extensive experience in the sector, we are able to offer our clients competitive rates and consistently high level of safari services.

How we are different
Unlike many travel companies that have partnerships or alliances with other service providers, Safari Fellows is an independent safari operator. Thus, by choosing our services, you are free to choose dates when you want your safari to take place, the accommodation you want in the parks and reserves, and the specific parks and reserves to visit – that is the beauty of going on a safari with an independent Kenyan based safari operator. Our aim is to offer you the ultimate Kenya and Tanzania safari experience. We constantly review all our safari services according to the feedback provided by our guest and always endeavor to ensure that our clients are fully satisfied with our services.

Our Staff
We are close-knit organized team that consists of self-driven, dynamic and talented achievers. All Safari Fellows staff are safari fanatics and have superb knowledge of all Kenya and Tanzania safari destinations – over 80% of them have actually been to all the destinations. Moreover, they are graduates from local institutions and have pursued specific courses related to travel and tourism. It is for that reason that we are confident that our safari experts are in a better position to offer you the best safari advice making sure that you make an informed decision on the safari package that you go ahead and book with us.

Kenyan based operator
Safari Fellows is based in Nairobi, Kenya. This means that we are in the region where the safaris are actually taking place. Once you have booked a safari with Safari Fellows, you are going to go on the safari with a Safari Fellows driver guide. Our customer support team is also available 24 hrs 7 days a week and ready to attend to you. Book your Kenya safari today with us and rest assured that you will receive quality custom safari services offered by experienced and competent safari team.

We value customer feedback
We take customer feedback very seriously hence the reason we request that any guest using our services provides us with feedback about our services after the safari has come to an end. Indeed, we encourage you to give us feedback about your safari experience irrespective of whether it is positive or negative. Your feedback is very important to us since it is what makes it possible for us to perfect our service offering and ensure that all guests are fully satisfied with our safari services. To give feedback, you can use the contact us form, live chat, or email.

Our core values
Excellence
We aspire to flawless execution and do not compromise on quality. We provide high quality and exceptional service at competitive prices. We are results oriented and seek to offer value to our customers.

Continuous Improvement
We are constantly challenged to improve the value proposition to our customers. We seek innovations and ideas that can change our services. We keep getting better at what we do

Competency
We are competent in all we do. We set the pace and have become the reference point. We seek the best talent and promote its development. We anticipate market trends as we take informed, responsible decisions.

Integrity
We are committed to winning with integrity. We treat all with respect, fairness and integrity at all times in everything we do.

Growth of the whole person
We believe that employees who are treated with respect and given responsibility are motivated to always give their best. We strive to create a work environment where motivated staff can flourish and succeed to their highest potential.

Equal Opportunity
We have an environment that nature ‘best ideas’ within our organization. We recognize that everyone has a contribution to make as we appreciate the value of multiple perspectives and diverse expertise and encourage it.

Core Principles in Service Delivery
We promise that we shall:

  • Provide timely and quality services at all times
  • Uphold the culture of getting it right the first time
  • Provide open and effective communication with all customers
  • Provide an effective feedback system
  • Handle our customers with dignity, courtesy and respect

Playing our part in the Community
Whether it’s trading responsibly, minimizing our impact on the environment, being a great employer, or supporting local communities, doing the right thing has always been important to us. Safari Fellows has been keen in ensuring that we play an active role in the life of the local communities. Over the years, we have:

  • Raised money for local charities
  • Volunteered to various community initiatives
  • Sponsored some of the unprivileged in the society